File a claim for shipments that are damaged, lost, or missing contents.
How Does the Claim Process Work
Provide Details About the Package
Share details about the shipper and package details.
Description of Items
Items such as receipts, invoices and purchase orders can help identify merchandise.
Photo Submission
Attaching photos of damaged packages, packaging material and broken items. Do not discard anything until claim is complete.
Submit the Complete Form
After completing the form our representative will begin contacting the carrier and receiver to being an investigation. Please allow 14-21 business days for claim completion.
