September 22, 2022.
I've been using Outside the Box shipping for many years and have always received great service, helpful staff, and have never had an issue. Thus I am surprised as to what happened with my last package. This past Sunday 9/17, I needed to mail a merchandise return to a known vendor that deals with expensive goods. The package was relatively light, in a white bubble envelope, with a FedEx Express label. I arrived at Outside the Box shipping between 12p and 1p, probably in the first half of the hour. The store was busy with many packages lined up to be shipped out. An employee approached me and asked me if they could help me, and I said I needed to ship my package, it was prepaid with FedEx. The employee took my package and said thanks, you're all set. I usually ask for the package to be scanned in so I get a receipt, but not always. I've used this business for many years and have never had an issue. I decided to risk it and not insist on a scan receipt. I said thanks and went back home. I noticed later that night (Sunday) that the package had not been scanned in by the store, but I assumed it would be by FedEx the next day during pickup, as the store website states there is no Fedex pickup on Sunday. On Monday evening I noticed there was still no scan, but waited until Tuesday morning, where I sent a message to the business, asking for assistance, to see if the FedEx pickup was late, or if they could check to see if my package was sitting on a shelf or something. No one ever replied to my message through their website. Tuesday afternoon I also called the store and asked the person who answered if FedEx had come to pickup packages. He confirmed they had and assured me that it sometimes takes a few days for the scan to show up and to check again the next day. On Wednesday (yesterday) I found the store's email address and this time emailed them instead of sending a message using their website form. Again I asked for any assistance and to see if the package was sitting somewhere in the store. Again no response. Yesterday in the afternoon I called the store again and asked for assistance, I provided all the information above, what the package looks like, when I came in, etc. The person on the phone was polite, checked their computer systems and claimed that it was never scanned in their store. I of course agreed (my mistake for never getting that scan), and again asked if maybe the package was sitting somewhere, or maybe it fell under something? The employee explained that it was not there and after this amount of time everything would have been shipped out. The employee then confirmed that FedEx scans the packages when they pick them up. Finally the employee said that he recommends that next time I ship a package, to make sure I get it scanned. Good advice. So currently I have a missing package, Outside the Box Shipping states its not there, FedEx states they never got it. I have no proof because I didn't insist on a scan. Luckily I reached out to the vendor, explained the situation and they are sending me a replacement product. I do not know what happened to my package and who is ultimately responsible, FedEx or the store. I am disappointed, and am writing this review to bring attention to what happened. I highly recommend that if you drop off a package, get it scanned with a receipt. Update 1: Sergey, the owner reached out to me a bit after I posted this review and was very nice and polite with me. They confirmed on camera that I dropped off the package, and it had been scanned in their systems. An employee may have mis-keyed my tracking number when I gave it to him yesterday. Sergey admitted fault for the situation, and explained that the package was missorted, dropped into a FedEx ground outgoing and not FedEx express. He has promised to reach out to their FedEx partner to get them to get the package to the right place. I appreciate the assistance and am updating the review because the service is really top notch. Hopefully this will resolve itself shortly. Update 2: Tracking is active, package is in Newark hub!
September 16, 2022.
Great addition to the neighborhood, in and out very quickly. Never any issues.
September 7, 2022.
A real pleasure to deal with. Excellent service and people.
September 6, 2022.
Andrew was very helpful and professional. I was in and out of my I9 appointment in less than 10 mins.
August 31, 2022.
I needed to ship some items to my son overseas. The person that helped me at the store Stephanie was very helpful and very knowledgeable and made the process very easy. I would highly recommend using them.
August 15, 2022.
When moved to this neighborhood visited first time for package drop off,service was really quick and it took less then minutes,Staff is amazing.Thank you so much guys. Now your customers +1🤟🏻😎
August 10, 2022.
Out of the box shipping will get you in and out the door really quick with great service, friendly staff and the temperature is nice and cool during the summer months. Thank you for meeting all my shipping needs!
July 26, 2022.
Thank you Daniel and Olivia for helping me with the fingerprint process. Very friendly staff.